Frequently Asked Questions
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Cancellation / Return Policy
No cancellations or returns after the order is placed.
What is included when I purchase a Softub?
The tub, the Hydromate Power Pak and the thermal bi-fold lid cover.
What is the construction of the Softub?
The Softub is made of a soft, squeezable polypropylene foam, and covered with marine-grade vinyl.
How is the water heated?
The spa water is heated using a patented heat recovery system, which uses waste heat from the motor to heat the water.
Is it easy to install a Softub spa?
Yes! Installing your Softub does not require special construction, trained crews, or equipment. Typically, a Softub can be set up by one person in about 15 minutes.
What type of surface is required for placement of a Softub?
Any moderately level surface which can support 125 lbs per square foot is fine for a Softub spa. Wood decking, tile, brick, or similar surfaces are acceptable. Select a convenient site which will not be affected by active bathers and water splashes.
How often should I drain and refill my Softub spa?
We suggest you drain and refill your Softub spa every three months. This is easily accomplished with a standard garden hose.
I have a service problem; what should I do?
Contact the dealer you purchased from.
Moved or purchased online? Use our Dealer Map to find the closest dealer to you.
Can I use my Status Card online?
Please visit the page below to access the First Nations Tax Relief Form and learn more about the eligibility requirements.
https://softubcanada.com/pages/first-nations-tax-relief-form-faqs