Frequently Asked Questions – Softub Canada

Have some questions? See the answers to some of the most frequently asked questions below.


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  • Frequently Asked Questions

  • What is the construction of the Softub?

    The Softub is made of a soft, squeezable polypropylene foam, and covered with LeatherTex, a marine-grade vinyl.

  • How is the water heated?

    The spa water is heated using a patented heat recovery system, which uses waste heat from the motor to heat the water.

  • What is included when I purchase a Softub?

    The tub, the Hydromate Power Pak and the thermal bi-fold lid cover.

  • What are some of the benefits to owning a Softub?

    Some benefits of owning a Softub are:

    • 1) Enjoy your spa in any location, in any climate, year round. Weighing as little as 22.5 kg (50lbs), the Softub goes almost anywhere, and sets up in minutes.
    • 2) The hydrotherapy of the Softub can be very beneficial for persons suffering from arthritis, osteoporosis, fibromyalgia, diabetes, stress and sleep disorders or simply tired, sore and aching muscles.
    • 3) Enjoying quiet times with your partner or fun family times; the Softub is also great for relieving stress from the everyday hectic pace.
    Read more benefits here
  • Are there seats for the Softub?

    The soft bottom of the Softub is all seat allowing for unlimited seating positions. The Softub 300 model has an optional seat with strategically placed therapy jets. Water fillable Softcushions are available as portable seats for all Softub models.

  • Where is my closest dealer?

    To find your closest dealer, click here or call us at 888-935-8827 (TUBS)

  • Is it easy to get in and out of the Softub?

    Yes! The wall of the Softub was designed for sitting. To get in, simply sit on the edge and swing your feet over and into the water. The flat bottom eliminates hidden obstacles and is cushioned for your comfort and safety.

  • Where are the electrical components located in a Softub spa?

    All working components (thermostat, controls, pump, etc) are located in the HydroMate. The separate Softub HydroMate was specifically designed so that it could be serviced on site – or easily transported to your nearest dealer.

  • Is a Softub good for those requiring home hydrotherapy?

    The Softub design is perfect for those seeking home hydrotherapy! The 1.5 HP pump provides powerful jet action, while the soft spacious interior allows freedom of movement for specific positioning needs.

  • Is it easy to install a Softub spa?

    Yes! Installing your Softub does not require special construction, trained crews, or equipment. Typically, a Softub can be set up by one person in about 15 minutes.

  • What type of surface is required for placement of a Softub?

    Any moderately level surface which can support 125 lbs per square foot is fine for a Softub spa. Wood decking, tile, brick, or similar surfaces are acceptable. Select a convenient site which will not be affected by active bathers and water splashes.

  • How do I control the temperature?

    Simply set the thermostat control to the temperature of your liking. The Softub HydroMate will automatically monitor water temperature thereafter to heat the water as needed. See the downloads section to download the Owner’s Manual with complete instructions.

  • How often should I drain and refill my Softub spa?

    We suggest you drain and refill your Softub spa every three months. This is easily accomplished with a standard garden hose.

  • What is the average monthly electrical cost to operate a Softub spa?

    The Softub spa was designed to be the most energy-efficient spa on the market. An ingenious heat recovery system allows the Softub spa to stay hot and ready to enjoy – 24 hours a day. Depending on your use, climate, and temperature, electrical costs can be as low as $15 per month. For more information on Softub’s ingenious heat recovery system, ask your Softub dealer.

  • What if I have a service problem with my Softub spa?

    Consult your owner’s manual for basic troubleshooting information or call your local Softub dealer. Softub dealers are factory-trained and certified to service the Softub product.

  • Why should I purchase a Softub spa?

    The joys of soaking in hot bubbling water are well known. A Softub spa delivers all the enjoyment of a conventional spa PLUS unique benefits which only a Softub spa can provide. In addition to being the most comfortable spa on the market, the portability and versatility of a Softub spa permits unlimited location choices. Set up your Softub spa almost anywhere and have it ready for fun and relaxation 24 hours a day, year round. It is also eco-friendly and easy on the wallet with it’s extremely low energy costs.

  • What exterior colours are available for the Softub spa?

    A Softub spa is available in six fashionable colours: Mocha, Graphite, Platinum, Topaz, Camel, Steel Blue and Seafoam Green. It is also available in Camo by special order.

  • What are the different sizes of the Softub?

    There are 3 different sizes of Softub. The Softub 140 (2 person), The Softub 220 (4 person) and The Softub 300 (6 person).

  • What is the warranty on the Softub spa?

    The Softub spa features a 5-year limited warranty.

  • How much does a Softub spa weigh?

Please contact us for more information:

  • Telephone: 705-525-6155
  • Fax: 705-525-6167
  • Toll Free Telephone: 888-935-8827 (TUBS)
  • Toll Free Fax: 1-800-463-3845
  • Address: 967 Falconbridge Road, Sudbury, ON P3A 5K8
  • Email: info@softubcanada.com
  • Téléphone: 705-525-6155
  • Fax: 705-525-6167
  • Toll Free Telephone: 888-935-8827 (TUBS)
  • Toll Free Fax: 1-800-463-3845
  • Adresse: 967 Falconbridge Road, Sudbury, ON P3A 5K8
  • Courrie: info@softubcanada.com