Refunds and Returns

RETURN POLICY

Our goal is to make our customers fully satisfied with the products and services we offer. We ask that customers verify the products they are ordering before finalizing an order.

We will not take back any unit(s) that were opened and/or taken out of the box. Please make sure you are ordering the correct item before placing your order. If you need assistance in ordering a product or you need technical help please call our sales staff at 800-507-TUBS(9789). If you need to return an item you must notify us within 2 days after receiving the unit. No returns will be accepted after that time period. There will be a 25% restocking fee on cancelled or unopened returned items, plus the shipping cost to you and back to us. If you need to cancel an order you must call us at 905-848-9903. Do not email us any cancellations. All special order products cannot be cancelled.

RETURNS AFTER DELIVERY

All sales are final. However, if you discover concealed damage you have 3 days to report it. Just call our service department.
If a refund has been authorized, please note the following:

  • Credit Card payments will be refunded to the same Credit Card (allow 7 business days).
  • All other payments will be refunded by cheque (allow 21 business days).

POLICY CHANGES

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.

YOUR FEEDBACK

To help us improve our privacy policy and practice, please give us your feedback. You may email us at sales@softubcanada.com