COVID-19 Delays

With the COVID-19 Pandemic still in a rise, we are still struggling through the parts and raw material delays from our suppliers.  We are trying to provide updates but with supply chain uncertainty we can’t provide accurate information.  Unfortunately, this leaves you our valued customer; waiting. We can’t apologize enough for this. It is simply out of our control and your dealers’ control from the effects the pandemic has caused us. The Hot Tub and Pool Industry will continue to experience delays. Getting a Softub within a couple weeks’ time is currently unattainable. All customers will expect a delay on receiving their Softub no matter what time of year they order. Once again, this is simply out of our control and at no fault of our own.
Our staff is working tirelessly to create this wonderful product for you but with limited parts or materials available, our production is being delayed. We are doing our best to update you and your nearest dealer with any news we may receive from our suppliers. Keeping in touch with them on a day-to-day bases is our main priority. We only hope that this will turn around and everything will go back to normal and get you into your Softub sooner!
We are ever so grateful for your patience and cooperation during these difficult times. We can’t thank you enough for choosing Softub Canada for your Hot Tub needs. Being Canada’s #1 portable spa in the industry, we promise the wait will be worth it.
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