FREQUENTLY ASKED QUESTIONS

Have some questions? See the answers to some of the most frequently asked questions below.

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The Softub is made of a soft, squeezable polypropylene foam, and covered with LeatherTex, a marine-grade vinyl.

The hot tub water is heated using a patented heat recovery system, which uses waste heat from the motor to heat the water.

Each Softub Package includes: The Tub, The HydroMate Power Pak and a Bi-Fold Thermal Lid.

Some benefits of owning a Softub are:

1) Enjoy your hot tub in any location, in any climate, year round. Weighing as little as 22.5 kg (50lbs), the Softub goes almost anywhere, and sets up in minutes.

2) The hydrotherapy of the Softub can be very beneficial for persons suffering from arthritis, osteoporosis, fibromyalgia, diabetes, stress and sleep disorders or simply tired, sore and aching muscles.

3) Enjoying quiet times with your partner or fun family times; the Softub is also great for relieving stress from the everyday hectic pace.

Read more benefits here

The soft bottom of the Softub is all seat allowing for unlimited seating positions. The new Softub 300 model now has a Therapy/Cool Seat with strategically placed cluster of therapy jets. Water fillable Softcushions are available as portable seats in all Softub models.

To find your closest dealer, click here or call us at 888-935-8827 (TUBS)

For information on becoming a dealer, fill out our contact form here or call us at 888-935-8827 (TUBS).

Aside from the conventional water treatment systems that have been around for many years there are a couple of new ones available that are more natural and allow you to keep you water clean, clear & fresh using considerable less sanitizer.

Spa Marvel is a unique formulation of natural enzymes, minerals and plant extracts and contains no harsh chemicals. Made with natural compounds which contain skin conditioning properties, Spa Marvel is a completely natural and safe alternative to traditional spa and hot tub care.

For more information contact Softub Canada at sales@softubcanada.com or service@softucanada.com.

Nature2 spa clarifier is a water treatment system that helps eliminate chemical odours, removes organics, irritants and metal and makes spa water softer and more comfortable. This product must be used in conjunction with Health Canada approved spa sanitizers. The cartridge simply inserts into your hot tub filter. A non-chlorine shock is used to continually activate the cartridge. The Nature2 cartridge lasts 4 months at which time you change the cartridge along with your water. For more information contact Softub Canada at sales@softubcanada.com or service@softubcanada.com.

Yes! The wall of the Softub was designed for sitting. To get in, simply sit on the edge and swing your feet over and into the water. The flat bottom eliminates hidden obstacles and is cushioned for your comfort and safety.

All working components (thermostat, controls, pump, etc) are located in the HydroMate. The separate Softub HydroMate was specifically designed so that it could be serviced on site – or easily transported to your nearest dealer

The Softub design is perfect for those seeking home hydrotherapy! The 1.5 HP pump provides powerful jet action, while the soft spacious interior allows freedom of movement for specific positioning needs.

Yes! Installing your Softub does not require special construction, trained crews, or equipment. Typically, a Softub can be set up by one person in about 15 minutes.

Any moderately level surface which can support 125 lbs per square foot is fine for a Softub hot tub. Wood decking, tile, brick, or similar surfaces are acceptable. Select a convenient site which will not be affected by active bathers and water splashes.

Simply set the thermostat control to the temperature of your liking. The Softub HydroMate will automatically monitor water temperature thereafter to heat the water as needed. See the downloads section to download the Owner’s Manual with complete instructions.

We suggest you drain and refill your Softub hot tub every three months. This is easily accomplished with a standard garden hose

The Softub hot tub was designed to be the most energy-efficient hot tub on the market. An ingenious heat recovery system allows the Softub hot tub to stay hot and ready to enjoy – 24 hours a day. Depending on your use, climate, and temperature, electrical costs should average between $5 – $10 per month. For more information on Softub’s ingenious heat recovery system, ask your Softub dealer.

Consult your owner’s manual for basic troubleshooting information or call your local Softub dealer. Softub dealers are factory-trained and certified to service the Softub product.

The joys of soaking in hot bubbling water are well known. A Softub hot tub delivers all the enjoyment of a conventional hot tub PLUS unique benefits which only a Softub hot tub can provide. In addition to being the most comfortable hot tub on the market, the portability and versatility of a Softub hot tub permits unlimited location choices. Set up your Softub hot tub almost anywhere and have it ready for fun and relaxation 24 hours a day, year round. It is also very eco-friendly and easy on the wallet with it’s extremely low energy costs of, on average, $5-$10/month.

Read more about the 8 Reasons to Own a Softub

A Softub hot tub is available in six fashionable colours: Mocha, Bronze, Carbon, Dark Taupe, Titanium and Cobalt Blue.

There are 3 different sizes of Softub. The Softub 140 (2 person), The Softub 220 (4 person) and The Softub 300 (6 person).

The Softub hot tub features a 5-year limited warranty.

Please contact us for more information:

Monday: 8AM-4:30PM
Tuesday: 8AM-4:30PM
Wednesday: 8AM-4:30PM
Thursday: 8AM-7:00PM
Friday: 8AM-6:00PM
Saturday: 9AM-1:00PM
Sunday: CLOSED

Telephone: 705-525-6155
Fax: 705-525-6167
Toll Free Telephone: 888-935-8827 (TUBS)
Toll Free Fax: 1-800-463-3845
Address: 967 Falconbridge Road, Sudbury, ON P3A 5K8
Email: info@softubcanada.com or service@softubcanada.com