 | Is it easy to get in and out of the Softub? |
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Yes! The wall of the Softub was designed for sitting. To get in, simply sit on the edge and swing your feet over and into the water. The flat bottom eliminates hidden obstacles and is cushioned for your comfort and safety.
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| Where are the electrical components located in a Softub hot tub? |
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All working components (thermostat, controls, pump, and heater) are located in the HydroMate. The separate Softub HydroMate was specifically designed so that it could be serviced on site - or easily transported to your nearest dealer.
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| Is a Softub good for those requiring home hydrotherapy? |
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| The Softub design is perfect for those seeking home hydrotherapy! The 1.5 HP pump provides powerful jet action, while the soft, hot tub's spacious interior allows freedom of movement for specific positioning needs.
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| Is it easy to install a Softub hot tub? |
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| Yes! Installing your Softub does not require special construction, trained crews, or equipment. Typically, a Softub can be set up by one person in about 15 minutes.
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| What type of surface is required for placement of a Softub hot tub? |
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| Any moderately level surface which can support 125 lbs per square foot is fine for a Softub hot tub. Wood decking, tile, brick, or similar surfaces are acceptable. Select a convenient site which will not be affected by active bathers and water splashes.
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| How do I control the temperature? |
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| Simply set the thermostat control to the temperature of your liking. The Softub HydroMate will automatically monitor water temperature thereafter to heat the water as needed.
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| How often should I drain and refill my Softub hot tub? |
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| We suggest you drain and refill your Softub hot tub every three or four months. This is easily accomplished with a standard garden hose. We suggest the use of OMNI Water Treatment and Vinyl Care Products. Used regularly, OMNI will keep your water fresh and hot sparkling clean.
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| What is the average monthly electrical cost to operate a Softub hot tub? |
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| The Softub hot tub was designed to be the most energy-efficient hot tub on the market. An ingenious heat recovery system allows the Softub hot tub to stay hot and ready to enjoy - 24 hours a day. Depending on your use, climate, and temperature, electrical costs should average just $5 - $10 per month. For more information on Softub's ingenious heat recovery system, ask your Softub dealer.
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| What if I have a service problem with my Softub hot tub? |
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| Consult your owner's manual for basic troubleshooting information or call your local Softub dealer. Softub dealers are factory-trained and certified to service the Softub product.
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| Why should I purchase a Softub hot tub? |
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| The joys of soaking in hot bubbling water are well known. A Softub hot tub delivers all the enjoyment of a conventional hot tub PLUS unique benefits which only a Softub hot tub can provide. In addition to being the most comfortable hot tub on the market, the portability and versatility of a Softub hot tub permits unlimited location choices. Set up your Softub hot tub almost anywhere and have it ready for fun and relaxation 24 hours a day, year round.
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| What is included in the price of a Softub hot tub? |
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| A complete Softub hot tub system includes the tub unit, HydroMate (heater, controls and pump) and bi-fold thermal lid.
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| What exterior colours are available for the Softub hot tub? |
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| A Softub hot tub is available in six fashionable colours: Almond, Camel, Forest Green, Mocha, Port and Sapphire Blue..
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| How much does a Softub hot tub weigh? |
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| The tub unit weighs 50- 85 lbs. depending upon the model. The HydroMate weighs an additional 40 lbs., and the insulated thermal cover weighs 16-24 lbs. The shape and size of a Softub hot tub allows one person to easily roll it from place to place.
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| What are the different sizes of the Softub? |
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| There are 3 different sizes of Softub.
- Softub 140 (2 person)
- Softub 220 (4 person)
- Softub 300 (6 person)
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| What is the warranty on the Softub hot tub? |
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The Softub hot tub features a 5-year limited warranty.
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| CUSTOMER TESTIMONIALS |
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Here’s What Our Softub Customers Have to Say . . .
'The Softub has given me back quality of life. I was at a time in my life when I did not know if I could continue at the rate I was going. Pain and fatigue 24/7 is unbearable. And, along came SOFTUB, MY MIRACLE CURE & I now have overcome my exhaustion.......... In the winter months we set it at 98 degrees for the warmth and it is just wonderful and most evenings we sit in it for about 2 hours. I have Softub to thank for being able to get around without my walker each and every day............ Everyone that came to see my Softub at first said. 'What ! no seats?' I said. ' Yes, the whole bottom is a seat, you can sit wherever you want and it is so comfortable, it is soft & cushiony. That is why it's called a Softub. Why do you want a seat? You can sit on a sofa without a seat. Or on a bed without a seat. The whole bottom is a seat and what is so nice is the place to move around and exercise without banging your knees on the edge of the seats when trying to move'.......... But I think the real selling tool is the cost of operation. We are so thrilled with the cost of operation. Incidentally, my son now has a green Softub in his family room which the whole family enjoys.'
Gloria C., Cornwall, ON
“Just a quick note regarding the recent performance of our 4-person Softub”…“We’ve enclosed a copy of our January 1996 calendar. The temperatures noted were marked at about 7:00 a.m. each day and this 17-day cold snap is a record-setter for the Whitehorse, YK region. Our Softub stayed out in the open yard during this time and the HydroMate pump unit kept running on the thermostat, holding the water temp between 100°C and 104°C. It did not freeze up or miss a beat through this very harsh bout of cold weather. Very impressive, to say the least.”
John D. & Terry D., Whitehorse YK
“The Softub’s portability appealed to us because it can easily be moved in or outdoors to suit our needs”…”the Softub has given me the best relief from my arthritis compared to other methods I have tried”…”my relaxation and sleep are much improved allowing less need for medication.”…”the Softub has been an invaluable purchase…I have recommended it to my family and friends.”
Brenda P., Hamilton ON
“We can’t begin to express how pleased we are with our Softub”…”we can see the quality of your tubs”…”we couldn’t be more pleased”
Mike & Nancy B., Stoney Creek ON
…”at the time of purchase I was skeptical as to the energy operating costs stated by the company”…”after obtaining an accurate consumption rating, the unit costs less to operate than the company claims”…”as an arthritic, I rate the Softub design #1”…”I only wish I could have obtained one like it long ago” …”I don’t usually give testimonials but in this case I think it is deserved.”
P.C.(Ches) G., Crapaud PEI
“You can be sure that we will spread the word that Softub is a great product”
Stan G., Toronto ON
“This is the first time I have every written to a company regarding their product and staff members. I wanted to write…. To let you know that we feel the Softub is the most innovative and comfortable hot tub on the market. After spending 10 minutes in that tub in Castlegar, we knew it was worth investigating.”
Lori O., BC
“Softub is a great company. I wish that more companies would take a page from your superior customer service attitude. I recommend your tubs to everyone I know who might be in the market. Thanks again, and I wish you continued success!”
Cathy M., Scarborough, ON
“Julianne and I are as happy with the Softub as the day we purchased it. Thanks again for your helpful, friendly service, and especially thank you for introducing us to a product that we feel is one of the best investment we have ever made.”
Julianne & Brian, Woodlawn, ON
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| What are some Water Treatment Options? |
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| Aside from the conventional water treatment systems that have been around for many years there are a couple of new ones available that are more natural and allow you to keep you water clean, clear & fresh using considerable less sanitizer.
The Natural Hot Tub Company product line uses a natural seaweed enzyme which actually breaks down the molecules of dirt, grime and algae and allows them to collect on your filter. The advantages of this system are that you use very little sanitzer and you come of your hot tub without the chlorine or bromine smell with your skin feeling soft and smooth. The natural enzyme also protect your spa components as well as the liner of your hot tub. Use 1 bottle of Water Treatment & Conditioner for every 500 gallons. One bottle lasts 3 months. For more information contact Softub Canada at sales@softubcanada.com.
Nature2 is another alterrnative water treatment system that uses a silver nitrate cartridge to keep you water sanitized. The cartirdge simply inserts into your hot tub filter. A non-chlorine shock is used to continuall activate the silver nitrate cartridge. The Nature2 cartridge lasts 4 months at which time you change the cartridge along with your water. For more information contact Softub Canada at sales@softubcanada.com.
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| How do I set up these wood products? |
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| Please see attached file for instructions.
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